Terms - Urthmos

ORDER TIMELINE —-

Urthmos creates and ship all products within 3-5 business days. Oftentimes, orders process faster than that, but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER —-

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

Care for your new product(s) by storing them in a cool dry place. No need to store in a refrigerator unless your indoor climate is hotter than usual.

Your product(s) can be damaged if store in extreme heat and during transport vis shipping. If so please contact me immediately so I can assist in correcting the issue.

SHIPPING —-

Our company ships through the following carriers • USPS, UPS

International shipping (if applicable) We happily support and love our international customers. We ship all International products through USPS.

Urthmos is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Cost calculations We do our best to apply fair shipping costs to each order. * Shipping costs are calculated automatically during checkout. * We offer free shipping in the USA on all orders over $60

Timeline Selecting expedited shipping during checkout does not ensure a faster processing time.
Your product may still need up to 3 day to be handmade.

RETURNS

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All product must be more than half full to qualify for a refund or exchange. Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items: • Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@urthmos.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@urthmos.com and send your item to:

Urthmos

4152 Meridian St

Ste 105-583

Bellingham, WA 98226

Shipping To return your product, you should mail your product to:

Urthmos

4152 Meridian St

Ste 105-583

Bellingham, WA 98226

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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